Common problems

The plugin produces unreadable Excel file
The theme or another plugin outputs some lines. Usually, there are extra empty lines at the end of functions.php(in active theme).
Tue, 11 Dec, 2018 at 1:03 PM
I don't see "Export orders" in menu "Woocommerce" affer installing the plugin
1. The plugin requires  capability "view_woocommerce_reports" .  Please,  check permissions for current user. 2. If you use plugin "Clien...
Fri, 16 Aug, 2019 at 8:21 AM
Grey textarea for custom code in section "Misc Settings"
Some security plugins can disable capability "edit_theme" for admin user  For iThemes Security  - do following steps  1. Go to Security -&...
Thu, 18 Jul, 2019 at 7:56 PM
I use load balancer and can't export
The plugin creates temporary file during in "progressbar" mode. But load balancer run the export on different instances ( for each step in progre...
Mon, 13 Aug, 2018 at 9:31 AM
I got message "Can't create temporary file"
1.  check if  your server has free disk space 2.  check if  webserver has correct permissions and can write into the folder /tmp
Tue, 15 Jan, 2019 at 1:03 PM
I export CSV and see only commas in generated file
Please, open section "CSV" and check field "Character encoding" . Probably, you set wrong or unsupported value. Set "UTF-8" ...
Mon, 21 Oct, 2019 at 12:26 PM
I can't filter orders by fields created by Advanced Custom Fields plugin
This plugin adds TWO fields for each order.   Please, don't export first field which has prefix  "_". If you use wrong field , you will exp...
Sat, 19 Oct, 2019 at 8:04 AM
I see empty boxes ([][][]) instead of symbols in PDF
Default font (used by PDF library) doesn't support all UTF8 symbols. So if you use Chinese,Arabic,Cyrillic,Hebrew  -- you must install new font. Pl...
Sun, 16 Aug, 2020 at 8:21 AM